General

Parallel Support Policy
Parallel provides support during Parallel’s normal business hours, from 7:30 AM – 5:30 PM PST, Monday through Friday, PST, excluding Parallel holidays. Such...
Mon, 13 Mar, 2023 at 2:42 PM
User guides
Application user guides are available to clients with active support or CI contracts. To access your application user guide, log into this portal. If you ar...
Thu, 18 Jun, 2020 at 3:48 PM
A guide to submitting a successful support ticket
This is guide to help you craft and submit a successful support ticket so that our team can better serve you. How urgent is this issue? Low, Medium, Hig...
Thu, 12 Jan, 2023 at 11:13 AM