General

Parallel Support Policy
Parallel provides support during Parallel’s normal business hours, from 7:30 AM – 5:00 PM PST, Monday through Friday, PST, excluding Parallel holidays. Such...
Mon, 26 Jan, 2026 at 12:58 PM
User guides
Application user guides are available to clients with active support contracts. To access your application user guide, log into your CLF application or reac...
Mon, 26 Jan, 2026 at 12:55 PM
A guide to submitting a successful support ticket
This is guide to help you craft and submit a successful support ticket so that our team can better serve you. How urgent is this issue? Low, Medium, Hig...
Thu, 12 Jan, 2023 at 11:13 AM